Graham crackers are good for two things - S'mores, and graham cracker crusts. But try to figure out how many crackers it takes to make, say, a cup of crumbs - the amount many recipes call for - and the package offers no clues. Wouldn't you think Kraft would add a handy note on the box? I called the consumer hotline a while back to ask, and after some hemming and hawing, the representative came back with this answer: 4 sheets (that's two squares per sheet) makes 1 cup of crumbs. I said it would be good to include that information on the package. She agreed.
But it hasn't shown up yet.
The newest package of Honey Maids that I opened, by the way, didn't have "sheets" made up of "squares" - it had rectangles. I asked the customer service rep why the crackers had a funny shape, and she said she didn't know. But she apologized, took down the UPC code info, and promised to send me a coupon for a new box (I didn't ask - she offered). I actually got coupons for two boxes soon thereafter.
As for why the crackers were oddly shaped, who knows? Something the rep said made me think that they might have been made for a private label brand - and ended up in the Honey Maid box by mistake. I used them anyway. They tasted fine.
Tuesday, March 24, 2009
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